Proctor & Gamble: An enterprise content management success

Before transitioning to document organization software in 2008, consumer-goods giant Proctor & Gamble, based out of Cincinnati, Ohio, constantly managed an influx of paper. Many of its paper files discussed research and development for its over-the-counter medication as well as regulatory information supporting these products, according to Baseline Magazine.

After years of wading through paperwork, Proctor & Gamble decided to implement an electronic system.

"Digging through all the records is a long, laborious process," Kay Bross, senior public key infrastructure specialist for Procter & Gamble, told the source. "If a court case comes up, the process of pinpointing a document and pulling it out is extremely time-consuming and painful."

Proctor & Gamble has an umbrella of products under its belt, like Crest, Tide, Gillette and Charmin‚Äč. The best way to organize the plethora of data that comes from these individual brands is through the use of an enterprise content management system. Proctor & Gamble's platform also allows clients and other parties to electronically sign paperwork, ultimately streamlining the company's operations.

Since the switch, Proctor & Gamble has been able to save its researchers time, thus opening additional opportunities to communicate with potential partners and government regulators. Throughout the company, employees who are responsible for document management saved 30 minutes per week. Instead of finding signatures and organizing folders, all of the information is available in the database.

When Proctor & Gamble began implementing its paperless office solutions in 2008, executives were aware that some of its staff would be skeptical of the change, but executives like Bross were committed to convincing the departments to get on board. In some cases, there were "management issues [on top of] provid[ing] training sessions." 


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